The Magic of a Positive Attitude

The article asserts that people who bounce back from failure and can see beyond the customer's frustration to complete their goals have a magical ability. It is called a positive attitude. It is important to note, that human brain is capable of both recording and playing back memories. When one recalls a memory, it is the emotions and feelings we re-experience, not the facts and figures from the memory. The reason one re-experiences those feelings and emotions may be based on either positive or negative memories. Positive attitude can be defined as a helpful state of mind or a feeling regarding a situation or fact. It is how we perceive events, experiences and things in the lives. An individual with a positive attitude sees and finds opportunities while others do not. They choose to view the irate customer as an opportunity for service not as a problem. The skilled professional is constantly faced with situations that require the utmost skill, tact, diplomacy and positive attitude in order to succeed in even the most adverse conditions. One should look for positive solutions to challenging situations. One has the power to create a positive thought process and focus on what is right with the environment.

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